Placing an order

• Browse the Alankrita Naturals Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire, and click on "Order".

• When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.

• You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

• Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

Payment Options

Alankrita Naturals Online is set up to take immediate online orders through the following modes of payment:

• Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network

• Visa Debit cards

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard, you will require to submit your 16-digit credit card number, card expiry date, and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards, you will be required to give your 15-digit card number and a 4-digit code. The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

Cash on Delivery Policy

• We have the option for ‘Cash on Delivery’ on orders above INR 2,999/- for domestic orders only. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.

• If you are physically unavailable for during the time of delivery, please suggest an alternative address or contact number of a reliable source at info@litchisiciliani.com within 48 hours of order placement, for successful delivery.

• If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure.

• Customers placing “COD” orders will be reached out via call for the confirmation of their orders. Customers failing to respond to the calls will be reached out via mail informing cancellation of the COD order. Customers may respond to the mail confirming the processing of the order.

• If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.

• All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. We request you to write to us at info@litchisiciliani.com well within the aforementioned time frame. Alankrita Naturals will not be responsible for any claim raised with respect to damages or missing products post 48 hours of delivery.

• Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team via email at info@litchisiciliani.com or chat with us from Monday to Saturday, from 9:30-6:30 PM IST.

• If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email to info@litchisiciliani.com with the order number on the same date that you placed the order.

• Due to the ongoing COVID-19 situation, please bear with possible dispatch and delivery delays of your order. Click here to know more about our COVID-19 safety measures.

• COD orders cannot be refunded in the original mode of payment. It can only be refunded via the brand online voucher.

Pricing Policy

• The product prices listed are current and updated. However, these are subject to change without advance notice.

• All prices on this website are processed in Indian Rupees, and the prices are inclusive of all taxes.

• All orders are acknowledged at current pricing. We will bill at the price in effect at the time of shipping.

• Our products are liable for GST in India.

• All international shipping orders may attract local duties applicable in that country, and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

Payment Security

All transactions at Alankrita Naturals Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Alankrita Naturals Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendors, where all payments are processed in real-time, for your security and immediate peace of mind. You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.

Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. Alankrita Naturals Online does not back order, that is, we do not accept orders which we cannot fulfill immediately.

Cancellation Policy

If you wish to cancel your order, you can do so by sending us an email to info@litchisiciliani.com within 24 hours of placing the order. You can also call our Customer Care on +91-8010200666 (Timings: 9:30 am - 5 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping Policy

Purchases are shipped from our warehouse in Haridwar, Uttarakhand by courier. Due to COVID-19, we cannot commit to delivery timelines. We do request you to bear with us in case of slight delays. Please refer to our Covid Safety Measures Policy for more details. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to the changing nature of the situation, we reserve the right to pause deliveries